The AI receptionist for vet clinics
Every WhatsApp sorted. Every emergency seen.
VetDesk reads your clinic's WhatsApp messages, flags emergencies straight to the on-call vet, and handles bookings and repeat prescriptions, so your team spends less time sorting messages and no emergency waits unread.
How VetDesk works
Clients keep messaging your normal WhatsApp number. VetDesk works in the background on every message.
A client sends a WhatsApp
Text, photos or voice notes, in English or Afrikaans, any time of day.
VetDesk sorts it
It reads the message, asks the questions the vet needs, like age, breed and how long, and marks the urgency.
Emergencies go to the vet
The on-call vet gets an alert on their own phone. No answer? VetDesk phones them, then the backup vet.
Your team sees it all
One clean inbox with summaries, photos and voice notes, emergencies at the top, and an arrival countdown.
Poisoning, bleeding, breathing trouble, a blocked cat. The vet is alerted immediately.
Symptoms that need a vet's eyes soon. The client is told your team will be in touch today.
Bookings and repeat prescriptions get your link straight away.
Built for busy clinics
Everything your front desk does with WhatsApp, done faster.
Clear summaries
One line per case: the pet, the problem, how long. No more scrolling through long chats.
Smart follow-up questions
When details are missing, VetDesk asks for them and adds the answers to the same case.
Photos and voice notes
Vets see the photos and can play the voice notes right in the inbox.
On-call alerts with backup
Only emergencies reach the vet's phone, so the vet on call can rest between real ones.
Arrival countdown
The owner is asked how far away they are, so the team knows who is coming and when.
Bookings and repeats
Routine requests get your booking or repeat-prescription link, and a vet approves every prescription.
Your vets stay in charge
VetDesk is a tool for your team. It helps with messages and never replaces a vet's judgement.
- When in doubt, it flags urgentA case can move up as details arrive, never down.
- No medical adviceClients get holding replies and "phone us now" instructions, never a diagnosis.
- It judges facts, not panicUrgency is based on the signs described, so worried messages are checked properly, not ignored or over-flagged.
- POPIA compliantYour clinic owns its client data. It is encrypted, access is by login, and old messages are deleted on schedule.
Simple monthly pricing
Billed monthly by debit order. No long contract.
Starter
- AI triage and summaries
- Follow-up questions
- Auto-replies with booking and repeat links
- Clinic inbox
Pro
- Everything in Starter
- Emergency alerts to the on-call vet
- Phone-call backup and backup vet
- Arrival countdown
- Photos and voice notes
- Weekly report
Group
- Several branches or numbers
- Custom setup
- Link to your practice software
A free 1-month pilot, then Pro at the Starter price for 12 months.
Once-off setup from R2,500, waived for founding clinics.
"It started with a vet saying what clinics need most: help with the flood of WhatsApp messages, so emergencies never wait."
VetDesk was built in South Africa by Wessel Bentley after hearing from vets how much time goes into sorting WhatsApp messages, and how easily a real emergency can sit between a booking and a food order.
Our mission is to give vet clinics an AI receptionist that sorts every message, alerts the on-call vet to emergencies and handles routine requests, while vets stay in charge of every medical decision.
VetDesk is a product of Senap Tech.
See VetDesk with your own messages
Book a 20-minute demo. We'll show you VetDesk sorting the kind of WhatsApps your clinic gets every day, and set up a free pilot if you like it.